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djs9750 · 06-08-2021, 14:07

I called yesterday after the live chat said they could not help and the text service gave me totally random information. I was enquiring about TV360 and the text service agent told me I could only update 1 box at a time and wouldn't believe me when I said if he updated 1 box that the others would not work . The agent when I called up said she could not find any information about TV360, and asked me where I had heard about it. Eh, numerous TV adverts and it is all over your website. After about another minute the call was cut off.
I called back to retentions and after explaining what I was after the agent transferred me to a colleague who was able to process my request in about two minutes. And he was able to cancel the charges which were showing and no change to my current discounted contract, result.
Seems the only way now to get anywhere is to start off with retentions.

06-08-2021, 14:07	#9
djs9750 cf.member Join Date: Apr 2014 Posts: 32	Re: Customer Services Clueless I called yesterday after the live chat said they could not help and the text service gave me totally random information. I was enquiring about TV360 and the text service agent told me I could only update 1 box at a time and wouldn't believe me when I said if he updated 1 box that the others would not work . The agent when I called up said she could not find any information about TV360, and asked me where I had heard about it. Eh, numerous TV adverts and it is all over your website. After about another minute the call was cut off. I called back to retentions and after explaining what I was after the agent transferred me to a colleague who was able to process my request in about two minutes. And he was able to cancel the charges which were showing and no change to my current discounted contract, result. Seems the only way now to get anywhere is to start off with retentions.