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Tricky Trevor · 06-08-2021, 10:14

A few days ago, I renewed my Ultimate Omph package for the next 18 months.
I pointed out to the agent that I read on the Virgin Community forum that anyone who renews gets the Sky Entertainment and Cinema UHD added to their account for free rather than paying £6 a month.

As I expected, the female agent had never heard of Sky Enertainment and Cinema UHD so I explained that it is on demand. She told me to contact someone else from Virgin so I went on chat and was told to ring up although the agent confirmed that it is indeed free for Ultimate Omph renewals are classed as a 'new customer'. The guy on chat said that it's not possible to activate it so I need to ring up again.

I got through to someone in India and I explaind everything who also had not heard about Sky Entertainment and Sky Cinema UHD. He put me on hold for 20 minutes presumbly to ask around and came back to tell me that it will take 48 hours for the package to come through.

Guess what? I still have the padlocks on the movies and I'm being asked to subscribe still. I can't help but feel that these agents have been working me from behind.

06-08-2021, 10:14	#1
Tricky Trevor cf.geek Join Date: Oct 2011 Location: Nottingham Age: 68 Services: Gig1,Ultimate Volt,Virgin 360x2, O2 mobile Posts: 746	Customer Services Clueless A few days ago, I renewed my Ultimate Omph package for the next 18 months. I pointed out to the agent that I read on the Virgin Community forum that anyone who renews gets the Sky Entertainment and Cinema UHD added to their account for free rather than paying £6 a month. As I expected, the female agent had never heard of Sky Enertainment and Cinema UHD so I explained that it is on demand. She told me to contact someone else from Virgin so I went on chat and was told to ring up although the agent confirmed that it is indeed free for Ultimate Omph renewals are classed as a 'new customer'. The guy on chat said that it's not possible to activate it so I need to ring up again. I got through to someone in India and I explaind everything who also had not heard about Sky Entertainment and Sky Cinema UHD. He put me on hold for 20 minutes presumbly to ask around and came back to tell me that it will take 48 hours for the package to come through. Guess what? I still have the padlocks on the movies and I'm being asked to subscribe still. I can't help but feel that these agents have been working me from behind.