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Inactive Digital · 14-07-2021, 15:21

Hi all,
I'm working from home and regularly use a third party website which required my IP address the be whitelisted to access it.

I'm currently unable to access the site (connection timeout errors). I've checked with the provider and the site is apparently functioning correctly. One of my colleagues can also access the site still. I've checked my IP address and that hasn't changed. I use a split VPN which doesn't route general web access through its servers (at least I don't need to be logged into the VPN for accessing the internet) so I don't think that could be the cause.

As part of my process of elimination, I'm wondering whether there's any part of my Virgin connection that could have changed and be causing this problem?

Thanks

14-07-2021, 15:21	#1
Inactive Digital cf.addict Join Date: Aug 2016 Services: VM broadband and Stream. O2 Posts: 484	Whitelisted IP issue Hi all, I'm working from home and regularly use a third party website which required my IP address the be whitelisted to access it. I'm currently unable to access the site (connection timeout errors). I've checked with the provider and the site is apparently functioning correctly. One of my colleagues can also access the site still. I've checked my IP address and that hasn't changed. I use a split VPN which doesn't route general web access through its servers (at least I don't need to be logged into the VPN for accessing the internet) so I don't think that could be the cause. As part of my process of elimination, I'm wondering whether there's any part of my Virgin connection that could have changed and be causing this problem? Thanks