Thread: Superhub Complaint email address
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Old 09-07-2021, 16:07   #11
ozsat
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Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, SkyQ (UHD), EEtv (UHD), DAB+
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Re: Complaint email address

How many devices are on your WiFi when it drops? Are you checked when this happens if your WiFi is still appearing to be available to search for?

Have you tried changing the WiFi channel being used?

It could be a local issue rather than a fault with the SH. By local I mean interference within your house or caused by a neighbour.

Quote:
Originally Posted by whitwori View Post
Hi All,

Having issues where the WiFi drops for a minute or so most days. Ethernet fine and still works when drop outs occur.

Spoke to faults loads of times, even on to them again now and I all I get it is the script response and no help.

Engineer attended last week and said he changed settings and should be fixed, nope.

Spoke to CS, can’t help speak to faults

Wondering if is a email I can escalate to?
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