Cable Forum - View Single Post - 350M Unable to connect or login to Battle.net app, WoW or mobile app

dbateman2k5 · 23-04-2021, 12:30

Hi.

Battle.net, WoW and Mobile App will not connect on my home broadband, if I switch to VPN (UK) it will connect and I can play. The mobile app works via 4G, but not of WiFi (via my home broadband).

It was working fine yesterday up until 5pm when I switched off PC to have dinner. Switched on PC afterwards and it won’t connect/login, tho I can access website and forums without issues and all other sites load fine and have tested that my internet is working.

I have switched off both router and Virgin Media hub, then first booted up hub (which is in modem mode), then booted up router.

I’m using OpenDNS for my DNS servers, as I know that my Virgin Media's DNS servers can be unreliable. I also doubt this is this issue, as game was working yesterday and I’ve been using OpenDNS for years with no issues.

Starting to think it’s something to do with my Virgin Media, if things work via VPN and mobile app works via 4G.

UPDATE

After further tests, which involved resetting the router’s DNS servers to Virgin Media's DNS servers. The same issue is still occurring, no connection/unable to login to Battle.net, WoW or mobile app.

So that rules out a DNS issue on my end, but doesn’t rule out any issues with Virgin Media. Unable to find anything that’s been reported to Virgin Media about connection issues with Battle.net, WoW or mobile app.

23-04-2021, 12:30	#1
dbateman2k5 cf.addict Join Date: Feb 2005 Location: Gosport, Hampshire Services: TV: Sky Q (Hybrid LNB) (with Sky Cinema), BB: 900 Mbps up/down (TOOB), Phone: Mobile (O2) Posts: 202	Unable to connect or login to Battle.net app, WoW or mobile app Hi. Battle.net, WoW and Mobile App will not connect on my home broadband, if I switch to VPN (UK) it will connect and I can play. The mobile app works via 4G, but not of WiFi (via my home broadband). It was working fine yesterday up until 5pm when I switched off PC to have dinner. Switched on PC afterwards and it won’t connect/login, tho I can access website and forums without issues and all other sites load fine and have tested that my internet is working. I have switched off both router and Virgin Media hub, then first booted up hub (which is in modem mode), then booted up router. I’m using OpenDNS for my DNS servers, as I know that my Virgin Media's DNS servers can be unreliable. I also doubt this is this issue, as game was working yesterday and I’ve been using OpenDNS for years with no issues. Starting to think it’s something to do with my Virgin Media, if things work via VPN and mobile app works via 4G. UPDATE After further tests, which involved resetting the router’s DNS servers to Virgin Media's DNS servers. The same issue is still occurring, no connection/unable to login to Battle.net, WoW or mobile app. So that rules out a DNS issue on my end, but doesn’t rule out any issues with Virgin Media. Unable to find anything that’s been reported to Virgin Media about connection issues with Battle.net, WoW or mobile app.