Cable Forum - View Single Post - 100M Phoned virgin every day for a month to report fault and they still haven’t fixed it

N00N00 · 20-04-2021, 00:11

No third party router, nor does it appear to occur at the same time (but I will log the times from now onwards). I mean technically they have a log from all the phone calls but I don’t suppose they’d bother to use it. They couldn’t even look on the system to see what work the engineer did and I have to explain it over and over and over every single day. It honestly feels like I work for the company at this point.

It’s sometimes dropped out at 1am so I don’t suppose they’ll be sending the engineer at that time of day, but I suppose there might be one available?

Should I request a Superhub 4 or are those quite poor also?

20-04-2021, 00:11	#3
N00N00 cf.addict Join Date: Sep 2003 Location: here Posts: 211	Re: Phoned virgin every day for a month to report fault and they still haven’t fixed No third party router, nor does it appear to occur at the same time (but I will log the times from now onwards). I mean technically they have a log from all the phone calls but I don’t suppose they’d bother to use it. They couldn’t even look on the system to see what work the engineer did and I have to explain it over and over and over every single day. It honestly feels like I work for the company at this point. It’s sometimes dropped out at 1am so I don’t suppose they’ll be sending the engineer at that time of day, but I suppose there might be one available? Should I request a Superhub 4 or are those quite poor also? Last edited by N00N00; 20-04-2021 at 00:18.