Cable Forum - View Single Post - 100M Phoned virgin every day for a month to report fault and they still haven’t fixed it

Carth · 19-04-2021, 23:09

Does the internet drop out at about the same time every day?

There's a few cases on the net where strange and 'unfixable' drop outs were eventually traced to weird things . . like spurious emissions from faulty TV sets a few houses away, maybe a dodgy central heating timer, that sort of stuff.

If it is dropping at the same time, I'd push for an engineer visit for that time frame (explain why when/if you get through).

Do you have a 3rd party router? If so try taking it out of the loop and see if a direct connection from the Virgin hub stops the drop outs?

19-04-2021, 23:09	#2
Carth In the gang of three Join Date: Jul 2004 Location: Hiding . . from all the experts Posts: 4,948	Re: Phoned virgin every day for a month to report fault and they still haven’t fixed Does the internet drop out at about the same time every day? There's a few cases on the net where strange and 'unfixable' drop outs were eventually traced to weird things . . like spurious emissions from faulty TV sets a few houses away, maybe a dodgy central heating timer, that sort of stuff. If it is dropping at the same time, I'd push for an engineer visit for that time frame (explain why when/if you get through). Do you have a 3rd party router? If so try taking it out of the loop and see if a direct connection from the Virgin hub stops the drop outs? __________________ “You get a wonderful view from the point of no return.” ~ T. Pratchett