[admars]

it's funny though if you had asked me a couple of months ago when I tried to contact CS, several days of being on hold for over an hour i got fed up, I would have been in the "they're rubbish" camp.

however a week or so ago, phoned up, almost immediately spoke to someone who was extremely helpful about my bill, and helped me reduce it, explained the bundles and charges etc. was nice and reassuring to someone who wasn't just sticking to a script.

the big win with virgin, is when it does go wrong, which isn't very often, they fix it. but from what i gather with ppl with BT, and say sky, when the internet goes wrong, they blame each other.