Quote:
Originally Posted by Carth
Not read the article
I think the majority of complaints will be about the customer service side and billing, we see quite a few posts on here about the 'offshore' service centers 
For the vast majority of users there will never be an issue, but there are always some who experience a horrible time with installation/faults etc . . . no different to any other global company I guess.
I've never had any major issues, but if BT had fiber in my area I'd probably be long gone . . . in fact still thinking of going anyway, not because the service is bad, simply because of the pricing strategy and the thought of getting some muppet in Mumbai if I ring for a better deal
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Agree with most of that other than the BT reference, I think they're far worse than VM.
As you say outages are few and far between and when there is a local or national issue they seem to get fixed fairly quickly. The problems arise when you have a fault specific to your address, reporting faults to offshore is usually a long winded process.
Incorrect billing and price rise bingo is also an ever present frustration but at least it can usually be sorted using the official forum.