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Re: £3000 spent and Virgin can't connect me
Quote:
Originally Posted by RichardCoulter
Great news. 90% of complaints about VM taken to CISAS result in a positive outcome for the customer, which is revealing in itself.
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Just to clarify that 90% statistic, 45% were upheld and 45% were settled*.
https://www.cedr.com/consumer/cisas/reports/
* Settled: by mutual agreement of the parties. Upheld: fully or partly in favour of the customer
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