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Rob King · 09-03-2021, 17:21

After complaining about the cost of the uhd movies I got this replie today

" We’ve looked into it – here’s our findings:
From your online query, we understand that you are concerned about the charges for sky channels.
This mail is to keep you informed that the charges are valid and the decisions are made by higher authorities. We being advisors will not be able to make any changes to the standard price that has been provided to all customers.
We would like to inform you that the charge is for UHD and it is a charge that has been paid by all the customers who opt for the UHD channels.
unfortunately, we will not be able to provide a waiver or a credit for the charges.
We would like to let you know you can manage your account online and keep an eye on any upgrade offers available to you by registering or signing in to your My Virgin Media account at virginmedia.com/myvirginmedia. When you get signed in just click on 'My upgrades & offers'. You can even manage your account on the move by downloading the My Virgin Media app onto any compatible iOS or Android device. "

09-03-2021, 17:21	#1516
Rob King cf.addict Join Date: Apr 2008 Services: Virgin Media Ultimate Package with M600 Broadband , 360 Box owner , Volt Mobile, + Virgin Home Phon Posts: 323	Re: UHD on Virgin Media After complaining about the cost of the uhd movies I got this replie today " We’ve looked into it – here’s our findings: From your online query, we understand that you are concerned about the charges for sky channels. This mail is to keep you informed that the charges are valid and the decisions are made by higher authorities. We being advisors will not be able to make any changes to the standard price that has been provided to all customers. We would like to inform you that the charge is for UHD and it is a charge that has been paid by all the customers who opt for the UHD channels. unfortunately, we will not be able to provide a waiver or a credit for the charges. We would like to let you know you can manage your account online and keep an eye on any upgrade offers available to you by registering or signing in to your My Virgin Media account at virginmedia.com/myvirginmedia. When you get signed in just click on 'My upgrades & offers'. You can even manage your account on the move by downloading the My Virgin Media app onto any compatible iOS or Android device. "