Quote:
Originally Posted by OLD BOY
Give it a rest, jfman, for God's sake. Gaz was quite right, a telephone call might resolve your problem. If it doesn't, it doesn't.
Gaz was not 'sticking up for Virgin', he was simply explaining the simple fact that you'd signed up to your existing package.
However, you are right in complaining about the extra charge for the Sky UHD, but you can blame Sky for that. Virgin would lose money if they didn't pass it on.
As for new customers, it is not unusual to offer short-term incentives to attract them into using a service.
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But Virgin aren't charging everyone extra for UHD - which is my point.
I've no real gripe against "new customer offers" that's part and parcel of getting customers in the door, I've taken advantage of such offers in the past so why should nobody else yet them now.
However UHD for "new" customers isn't a promo. In months 13/19 or whatever they still get more than existing customers while paying for an identically named (and assuming no retention offers) and identically priced but substantively different product.
---------- Post added at 09:17 ---------- Previous post was at 09:10 ----------
Quote:
Originally Posted by gaz82
I don’t care how it’s “strikes you”! Not that I need to explain myself to you, but this is an old account that I didn’t even realise I still had. I’ve been a Sky subscriber for a number of years and have only very recently joined VM. When I tried to register an account on this forum hoping it might be a friendly community only then did I realise my e-mail address was “taken” and that this old account was still active. Hence no posts for a number of years until very recently.
Although, when I signed in I didn’t notice any secret hand shake or hidden test that I needed to complete or a certain post number I needed to reach in order to validate my opinion!
My defence isn’t with VM directly, it’s with contracts in general. You don’t seem to grasp that fact! You took out a contract detailing exactly which services you will receive as an itemised list in return for a monthly fee (which can increase in line with the terms agreed in said contract) for a set period. Just because VM may now offer something different in terms of that package it still doesn’t change what you’ve agreed to.
And your Telewest example makes no sense! The last time I checked VM don’t sign customers into everlasting contracts! They are usually a fixed term of 12/18 months after which time you are free to re-contract with new terms or walk away.
Following your understanding of the situation, should every customer using a V6 box now be forced to upgrade to the 360 box? Because that’s what the current UO bundle includes? If the current bundle removed something would expect yours to be automatically removed too? If that was the case then you would have every right to complain as you would be paying for something you’re not receiving as per your contract.
As you’ve said though, no one is going to convince you otherwise and you don’t seem to be able to engage in a conversation where there may be a chance you could see something from another point of view so I’m not sure why you’re wasting your time participating in a forum!
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For someone who'd given up the ghost debating this last night this is quite a long response but you substantively haven't raised any further issues than those I've previously dismissed.
For someone comparing it to the purchase of a 2019 car I fail to see what credibility you have saying my comparison males "no sense".
However I'm happy to leave it there as anyone can see that Virgin are creating two tiers of customer paying the same price for a substantively different service despite having the same name. Whether they can legally do this is a straw man - that has never been in dispute.
Why anyone would be happy to pay more and get less than another customer buying an identical product from the same company is completely beyond me.
I wouldn't sit in a restaurant and go "I'll have what they're having" then not dispute when it arrives minus part of the meal. Ah but you're a regular customer here, and it's his first time would not be an acceptable explainaton.