[gaz82]

I don’t care how it’s “strikes you”! Not that I need to explain myself to you, but this is an old account that I didn’t even realise I still had. I’ve been a Sky subscriber for a number of years and have only very recently joined VM. When I tried to register an account on this forum hoping it might be a friendly community only then did I realise my e-mail address was “taken” and that this old account was still active. Hence no posts for a number of years until very recently.

Although, when I signed in I didn’t notice any secret hand shake or hidden test that I needed to complete or a certain post number I needed to reach in order to validate my opinion!

My defence isn’t with VM directly, it’s with contracts in general. You don’t seem to grasp that fact! You took out a contract detailing exactly which services you will receive as an itemised list in return for a monthly fee (which can increase in line with the terms agreed in said contract) for a set period. Just because VM may now offer something different in terms of that package it still doesn’t change what you’ve agreed to.

And your Telewest example makes no sense! The last time I checked VM don’t sign customers into everlasting contracts! They are usually a fixed term of 12/18 months after which time you are free to re-contract with new terms or walk away.

Following your understanding of the situation, should every customer using a V6 box now be forced to upgrade to the 360 box? Because that’s what the current UO bundle includes? If the current bundle removed something would expect yours to be automatically removed too? If that was the case then you would have every right to complain as you would be paying for something you’re not receiving as per your contract.

As you’ve said though, no one is going to convince you otherwise and you don’t seem to be able to engage in a conversation where there may be a chance you could see something from another point of view so I’m not sure why you’re wasting your time participating in a forum!