Quote:
Originally Posted by jfman
Nobody is disputing that part.
However this month and next month on an ongoing basis I pay more money per month for an inferior “ultimate oomph” than that offered to new customers. No amount of whataboutery will change that.
I’ll certainly remember when it comes to renegotiating.
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And no "whataboutery" will change the fact that you are receiving the service you signed up for and agreed to!
If you are paying more than your original contract and you are still in contract then you are free to contact Virgin and re-negotiate or end it if the increase is above the agreed terms.
I'm sure there are reasons behind their decision - I highly doubt the sole reason would be just to annoy existing customers!
For example, the majority of existing customers are using the V6 box which could include a per box licence fee to TIVO for the use of their software. Whereas all new customers receive the 360 software which is owned by Liberty. Maybe Virgin are able to offset the cost of UHD to Sky for new customers because they don't need to pay the TIVO licence fee. (I don't know if this is the case, I don't work for Virgin and I don't have any inside knowledge - I'm just thinking about the bigger picture).
At the end of the day Virgin are a business.