Quote:
Originally Posted by gaz82
You pay for the "Ultimate Oomph" package which was offered to you on the date stated on your contract, which also includes an itemised list and can be reviewed in your my Virgin Media account.
If an item that is listed in that contract is removed or the price is changed which contravenes that terms agreed then you would have a valid point. But you are still receiving the service you agreed to at the price you agreed as per your contract.
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Nobody is disputing that part.
However this month and next month on an ongoing basis I pay more money per month for an inferior “ultimate oomph” than that offered to new customers. No amount of whataboutery will change that.
I’ll certainly remember when it comes to renegotiating.