Quote:
Originally Posted by PtolemyIV
You then have to go back and know the multiple different teams and tricks to navigate between them on virgin customer services and try to negotiate for yourself...
I really feel ofcom should mandate "one price for one package" - if the same were to apply for Sky and Virgin then the vulnerable would be protected and these shenanigans could finally end.
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My point was that people have already phoned up to complain about it to which they are offered it for £1. It's still not good enough. Regardless of what the contract states or whether in a contract or not, it should have been offered to everyone at the same cost.