Quote:
Originally Posted by gaz82
Why? You agreed a contract with a company for a service at a price that you were happy with. They haven't changed the terms of that contract.
The entitlement of some people amazes me! Why should you expect a company to just give you something for free?
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Also because they explicitly advertise it (and name it as such) that it comes with the top tier of everything - plus, and I admittedly did not point this out, the salesperson doing my contract renewal acknowledged they had missed the original 2020 promise for sky ultrahd but assured me it would be included for ultimate oomph customers precisely for the aforementioned reasons!
More so than any of this, the aspect that bugs everyone is the unfair pricing and features for new vs existing customers. I and many others on this forum will annually or more frequently pick up the phone upon renewals/price rises to renegotiate but what about all the vulnerable type such as the elderly that get taken along for a ride by Virgin...
I would much rather pay even more than I do now as long as everyone consistently pays the same new or old customer for the same service.
It isn't about entitlement - it is about fairness and equality.