Quote:
Originally Posted by ozsat
What if somebody has this disability - should they be prevented from taking certain jobs that they may actually be technically very good at?
Should somebody with tourettes be prevented from getting a job in customer support - just because it may offend the callers?
It could be that some of the rudeness from CS and TS staff at many companies is actually down to some form of disability with a few of the operators.
Should somebody with a disability which can appear to be rudeness - be so quick to complain where somebody they are seeking support from is rude to them?
Percentage wise - I've had as many bad calls with Sky as I have with VM - still subscribe to both, but not had many from either.
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I doubt that someone who wasn't able to communicate in an appropriate/acceptable manner due to a disability would be given a customer facing roll for obvious reasons.