What if somebody has this disability - should they be prevented from taking certain jobs that they may actually be technically very good at?
Should somebody with tourettes be prevented from getting a job in customer support - just because it may offend the callers?
It could be that some of the rudeness from CS and TS staff at many companies is actually down to some form of disability with a few of the operators.
Should somebody with a disability which can appear to be rudeness - be so quick to complain where somebody they are seeking support from is rude to them?
Percentage wise - I've had as many bad calls with Sky as I have with VM - still subscribe to both, but not had many from either.
Quote:
Originally Posted by RichardCoulter
What if the 'rudeness' is simply the result of someones inability to express themselves in the manner expected due to a mental disability? What if someone with tourettes syndrome has a tick that involves swearing, as many do? Being unprofessional could be viewed as unlawful disability discrimination in these cases.
You arrogantly refer to these as 'excuses'. This is as ridiculous as saying that someone who lost their hand in an accident is using this as an excuse to be rude by not shaking someones hand!
If you think for some reason that i'm lying, don't take my word for it then, take a look at the various posts all over the internet (including their own community forum).
---------- Post added at 03:30 ---------- Previous post was at 03:26 ----------
On the balance of probabilities, I expect some people will actually be able to get through to them and will get through to a professional member of staff who can speak good English.
Others, including myself, tried for weeks or months to sort out issues.
I never had any problems with Sky, but the last time I contacted them was over 20 years ago. Hopefully they haven't gone downhill too!
|