Quote:
Originally Posted by OLD BOY
I’ve always received good service from Virgin Media, and that includes the out-of-hours Indian call centres.
My conclusion is that either:
1. Service varies from region to region or
2. The customers who complain are being either hostile or unreasonable.
Seriously, I don’t know which is correct. I can only speak from my own experience.
My daughter recently had an awful experience with Sky. I don’t think VM would have treated her like that.
By the way, both my daughters, who experienced VM while living with us, say they would subscribe to VM if they had that option.
Better the devil you know, I guess.
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A professional would be just that regardless of how a customer expressed themselves (which they may not be able to help eg autistic people sometimes come across as being abrupt).
The dire service i'm referring to at the moment is that VM is impossible to contact, even for cancellations or faults (the latter I have petsonal experience of).
Euronews looks like it will be disappearing from our screens:
https://rxtvinfo.com/2021/euronews-f...nancial-crisis