Quote:
Originally Posted by RichardCoulter
I agree, however, customers don't need to know (or care) what goes on behind the scenes. All they care about is the service they receive for their money and, if it's dire, the company has to somehow improve or risk losing customers.
VM CS is absolutely shocking and, again, they have lost TV customers.
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Don't disagree with that in general. I've had nothing but good Customer Service from VM, so it's not universal. I have a friend who had shocking service from them though, so I don't disbelieve any of it.
And all the long-standing TV companies are losing customers, it's not all down to bad service, much of it is the march of technology, new types of offerings, and change in demand.