[japitts]

Ok I'll bite. Mrs japitts works in back-office admin for a financial services firm - their processes are still in turmoil to this day, heavily reliant on paper files and not helped by a round of cost-cutting redundancies a few months back.

Some of the external (i.e. from customers) emails she has to deal with are, frankly, outright rude - so I've developed a bit of grudging sympathy for firms who are genuinely trying to muddle through.

But this is OT for this thread.