Quote:
Originally Posted by japitts
Whilst I'd agree that those firms who had good CS setups before Covid have generally coped better since...
Many firms' processes have literally been torn up since Covid, and rebuilding their operations (as some have genuinely had to do) in 11months is simply impractical.
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Many companiex have managed to do it though eg Tesco.
Someone made a good point earlier that it could be because cheapskate VM outsourced their call centres to those dreadful/useless offshore call centres. Then, when the pandemic hit poorer countries more than the UK, they were screwed.
After being slated on The One Show earlier this week, they said that they've taken on thousands more call centre staff. If true, let's hope that they've learnt their lesson & will scrap them.
They're still sending out letters full of lies that look like they've been written by a child.