Quote:
Originally Posted by RobboEdin
… and those that can afford such services should be happy that others are being given something for free, not looking for something themselves.
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Selfishness is a major human trait, they aren't likely to consider this aspect.
Sky don't do it out of the goodness of their hearts, they are savvy enough to know that what they do is likely to benefit themselves in the long run. VM, as usual, are cluless in this (and some other) aspects of customer care and retention.