Thread: Superhub Is my Hub dying
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Old 15-02-2021, 15:35   #7
zantarous
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Re: Is my Hub dying
Quote:
Originally Posted by SirThomas View Post
There's unfortunately zero point calling their tech support as they'll just force you to factory reset the hub or indeed wipe the settings (as you've already seen).

As you've got an ancient Hub I'd call them and say you've got a 'hot power pack' or it won't power on after a factory reset. That'll result in new Hub being sent out. TBH I'm surprised they've not insisted on sending you a Hub as soon as calling in...

Tom
Thanks, I might give that a try if I can't reason with the call back (if that happens I can see on Twitter lots of folks complaining about a call back that never happened).

The guy specifically told me as he could see the hub on line there is nothing wrong with it and they won't send me a new hub.
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