Quote:
Originally Posted by zantarous
OMG! This is going to be like pulling teeth, first issue
VM "Oh I can see you have a incorrect setting on your hub let me change that for you."
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There's unfortunately zero point calling their tech support as they'll just force you to factory reset the hub or indeed wipe the settings (as you've already seen).
As you've got an ancient Hub I'd call them and say you've got a 'hot power pack' or it won't power on after a factory reset. That'll result in new Hub being sent out. TBH I'm surprised they've not insisted on sending you a Hub as soon as calling in...
Tom