Thread: Superhub Is my Hub dying
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Old 15-02-2021, 12:31   #5
zantarous
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Re: Is my Hub dying
OMG! This is going to be like pulling teeth, first issue

VM "Oh I can see you have a incorrect setting on your hub let me change that for you."

Me: "Erm what setting do you want to change"

VM: "Well sir you have your hub set in modem mode, if I change this it will make your wifi work"

Me: "No please do not change this, it has been set like this for 10 years"

VM: "Well sir there is nothing wrong with your hub and you will need to change this setting"

I have asked to talk to a Supervisor and am awaiting for a call back, but this feels like I am going to be bashing my head against a brick wall.

I tried to explain as nicely as possible that it was the hub losing connection to the internet and if it was the router then the modem itself would still show as connected. But it just did not compute.
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