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zantarous · 15-02-2021, 11:15

I have a couple of issues with my internet and plan to call VM later but wanted to see if these were common issues.

I have a Superhub 1 which I think I have had for around 10 years and is in modem mode.

Issues: 1) I have notices over the last 7 or 8 months that after a few weeks (becoming more frequent) my download speed will reduce by half from 100 to 45Mbps and will not recover until I reboot the hub, sometimes it takes multiple reboots.

2) Since Thursday I have started seeing random drop outs on my internet, the model will stop blinking blue the LED will go a solid green and then with go back to solid blur and then start slinking again. All in all about 2 minutes. I have been home working since last March and it has been rock solid in all that time.

3) I decided to see if there were any logs on the Hub itself so logged in to the interface but upon entering my details it seem to crash so required a reboot, then I tried it again and it seem to take a really long tome to log in and the only thing I can do in there is either change the password, enable remote access or disable modem mode.

Does this sound like I need a hub replacement?

edit:

Looks like calling CS is going to be challenging, I just got an automated message telling me they are very busy please call again later and then the call is terminated.

15-02-2021, 11:15	#1
zantarous www.magicorptech.blogspot Join Date: Oct 2005 Location: West London Services: V.I.P Posts: 1,271	Is my Hub dying I have a couple of issues with my internet and plan to call VM later but wanted to see if these were common issues. I have a Superhub 1 which I think I have had for around 10 years and is in modem mode. Issues: 1) I have notices over the last 7 or 8 months that after a few weeks (becoming more frequent) my download speed will reduce by half from 100 to 45Mbps and will not recover until I reboot the hub, sometimes it takes multiple reboots. 2) Since Thursday I have started seeing random drop outs on my internet, the model will stop blinking blue the LED will go a solid green and then with go back to solid blur and then start slinking again. All in all about 2 minutes. I have been home working since last March and it has been rock solid in all that time. 3) I decided to see if there were any logs on the Hub itself so logged in to the interface but upon entering my details it seem to crash so required a reboot, then I tried it again and it seem to take a really long tome to log in and the only thing I can do in there is either change the password, enable remote access or disable modem mode. Does this sound like I need a hub replacement? edit: Looks like calling CS is going to be challenging, I just got an automated message telling me they are very busy please call again later and then the call is terminated. Last edited by zantarous; 15-02-2021 at 11:38.