Quote:
Originally Posted by Jaymoss
In my experience you are always better to cancel and then wait for the Loyalty Department to call. I was on 100 meg and phoneline for £28 which crept up to £31 and in a couple of months was going up to £49. Called to cancel and waiting a whole 24 hours for my loyalty call and am now on 200meg with a free rolling 5GB unlimited minutes and Texts sim no phoneline for £27 for 18 months . My initial retentions call would have put my bill up
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Generally true as it's the only way to get a decent deal. However I do know of people who never get the callback and have either had to eat humble pie and cancel the cancellation or move to pastures new with all the associated hassle.