Quote:
Originally Posted by SirThomas
I've found this constantly and it's been an issue getting through to the UK recently (I've tried a few times but always get India). I'll have to try again in the mornings as it has always been afternoon when I've called.
Retentions always used to be UK based.
It seems the UK staff have access to a different billing system, as they've told me before that 'loyalty discounts' are separate from the main bill/discounts - which confuses the hell out of the offshore staff!
Tom
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I tried a few times last month usually it went overseas who offered diddly squat. On one occasion in went straight to a nice Scots bloke who did me a decent deal.
No price rise for me yet, hopefully my deal superceeded it.