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					Originally Posted by Badmana  Thank you, id much rather keep my existing boxes and edit for the OTA upgrade, I phoned VM earlier this morning to cancel the install , 3 times over 3 hours. Got bored of being on hold plus they chewed up my available minutes on my phone so I hung up, just going to turn the engineer away when he arrives. Shame really.Thanks for your advice.
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 Then they might charge you for a wasted engineer visit.  They charged me £10 because I couldn't get to the door quick enough.  I eventually got it refunded, if they try this with you I'd mention that you were kept on hold for hours trying to contact them.