[Legendkiller2k]

Originally Posted by SirThomas

I've found this constantly and it's been an issue getting through to the UK recently (I've tried a few times but always get India). I'll have to try again in the mornings as it has always been afternoon when I've called.
Retentions always used to be UK based.

It seems the UK staff have access to a different billing system, as they've told me before that 'loyalty discounts' are separate from the main bill/discounts - which confuses the hell out of the offshore staff!

Tom

This is same with SKY i got through to overseas and said no to the offer he was very good tbf and put me through to another retentions department in Scotland who gave me a much better deal.