Quote:
Originally Posted by SonicMaster
If the first person is from an overseas call centre it's unlikely they will be able to do much other that offer the current prices
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I've found this constantly and it's been an issue getting through to the UK recently (I've tried a few times but always get India). I'll have to try again in the mornings as it has always been afternoon when I've called.
Retentions
always used to be UK based.
It seems the UK staff have access to a different billing system, as they've told me before that 'loyalty discounts' are separate from the main bill/discounts - which confuses the hell out of the offshore staff!
Tom