Quote:
Originally Posted by david_w2k
Thanks yeah seems to be the conclusion.
I got through to VM earlier as had another short drop out... The person on the phone refused to log it as an issue, said there is no fault and started going down the route of saying it was due to my own router (which they also cannot help with).
I tried to explain it was due to the cable running from their modem to their cabinet but he said his workflow shows no issue, nothing they can do to help!! He also wouldnt give me a reference number so that I could follow up.
Is anyone who works for VM able to help me book an engineer to resolve? Or send me some instructions and I'll walk over to the cabinet by our driveway (joking)  |
If you turn off your hub and use the my virgin app and choose the flow of flashing green light it lets you book a technician