Cable Forum - View Single Post

fizzyade · 13-12-2020, 02:01

Yeah, but they read from the script, go off script and it's a nightmare. At least with residential accounts there's an electronic way of sorting issues, but us business customers are stuck with terrible call centres. The online chat seems pot luck as to whether it's ever up as well.

You'd have thought that having a forum for business customers would be a massive help and a much better use of resources than having people sitting in call centres.

Incidentally the packet loss I showed a couple of posts up has now stopped.

13-12-2020, 02:01	#21
fizzyade cf.addict Join Date: Aug 2019 Posts: 113	Re: Poor connection and packet loss Yeah, but they read from the script, go off script and it's a nightmare. At least with residential accounts there's an electronic way of sorting issues, but us business customers are stuck with terrible call centres. The online chat seems pot luck as to whether it's ever up as well. You'd have thought that having a forum for business customers would be a massive help and a much better use of resources than having people sitting in call centres. Incidentally the packet loss I showed a couple of posts up has now stopped.