[BenMcr]

Originally Posted by Skie

Did VM consult with any disability groups when rolling this out? Would be interesting to understand how they would view the removal of the subtitle button and relegation of it to a submenu on a multi-function button.

As someone who has had experience of the aftermath of the transition from the older YouView to the newer thumbnail navigation version, I do hope VM are ready for the legion of grannies confused with the new system. Going from something largely text based to a thumbnail driven system with less text is massively confusing for the older generation and will generate plenty of support calls or just flat out frustration.

Yes they have.

https://www.ofcom.org.uk/research-an...ty-report-2020

https://www.ofcom.org.uk/__data/asse...eport-2020.pdf

3.6 Virgin Media have confirmed they aim to deliver the features specified in the EPG Code in their next generation ‘Horizon’ platform by the second half of 2021.

3.31 The DAC (Digital Accessibility Centre) reviewed Virgin Media’s plans for their new Horizon platform, and Virgin Media have confirmed that they plan to work with them throughout the continued development of the platform.

https://www.ofcom.org.uk/__data/asse...a-response.pdf

Product testing with disability groups
Last year, Virgin Media held an independent review with the Disability Action Centre (DAC) on the development of the Horizon TV platform. The review sought to investigate whether viewers with a range of impairments and accessibility needs could use the User Interface (UI), including the EPG, on both the set top box and app devices, and ensure we were considering a broader view of accessibility in addition to the requirements set out in the EPG code. The outcome of this review has led to various improvements that Virgin Media intends to incorporate within the Horizon TV platform. Alongside this, Virgin Media continues to work closely with DAC to gain their support during both testing and development.