Re: Virgin TV 360 users (Horizon)
Did VM consult with any disability groups when rolling this out? Would be interesting to understand how they would view the removal of the subtitle button and relegation of it to a submenu on a multi-function button.
As someone who has had experience of the aftermath of the transition from the older YouView to the newer thumbnail navigation version, I do hope VM are ready for the legion of grannies confused with the new system. Going from something largely text based to a thumbnail driven system with less text is massively confusing for the older generation and will generate plenty of support calls or just flat out frustration.
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