[Stephen]

Originally Posted by Sephiroth

It's not generally how people work when they go into town or a shopping centre.

And the Apple model wasn't that hot either when I booked a technician slot. Sure, they had a well developed method and they called you out of the queue when they were ready - half an hour after the appointment time.

I suppose JL could have those who have booked queuing at one door and Hoi Polloi at another door, street configuration permitting.

People have got used to queuing now. Its just a way of life since COVID. it is a good idea and one that I'm sure JL have spent a lot of time looking into. They are just trying to get ahead of the curve. So to speak. It might work and then again it might not. No harm in trying it.