[Sephiroth]

Originally Posted by Hugh

I read that to mean you will put into a waiting list/virtual queue, and when the actual queue diminishes, you will get a message telling you you can come to the shop (whilst in the waiting list/virtual queue, you wait in your car, or somewhere else besides the physical queue).

How stupid is that? Normal people expect to be in the queue (like with supermarkets) and go in when they reach the head of the queue.
The JL lady on the phone said that people with a booked slot will "jump the queue". The bad feeling this will cause is obvious. Not the way to do the right thing for customers.

I hope all you're doing is interpret and don't agree with it.