Oh right.
27/10/20
https://www.cableforum.uk/board/show...php?t=33709457
"Live Chat looks to have been taken off, so i'm going to have to order a phone online as that seems to be the only way to contact them. Even when the phone arrives i've read horrendous tales of being left on hold for over an hour and then cut off!"
13/11/20
https://www.cableforum.uk/board/show...3709497&page=4
"What 'excuses' are you referring to? I don't need a new phone, as I said it is in for repair."
In reply to someone saying register on the VM Community forums -
https://www.cableforum.uk/board/show...3709457&page=2
"Thanks, i'll join if I can't get through when my new phone arrives. Is it possible that the internal fans have stopped working, so it's overheating each time? I'm sure I read somewhere that a warning screen comes up though if it overheats (which hasn't happened)."
You never did take up that option of joining the VM Community forums, yet still carried on complaining.
"The guy I knew that worked there has now moved on. I've already had a really good deal put in place as part of an an out of court settlement for the issues I suffered after a data breach. When it's sorted, I will expect to be compensated for the loss of service though."
Oh he moved on? Surprise, someone mentions another avenue you could go down, but it doesn't exist anymore. Oh look, a really good deal, I shall stay with VM even though they are terrible.
In reply to someone asking why you've passed it to ofcom.
https://www.cableforum.uk/board/show...3709457&page=4
"I can't get through & they are ignoring my attempts to message them. They are aware that I am a vulnerable customer because of disability and they're not complying with the conduct expected by Ofcom or their own policies.
Hopefully this will get things sorted now."
Funnily enough, you didn't even try the VM Community forums someone suggested.
What makes this even more laughable is this comment.
"After the weekend I will be seeking recompense for how I was treated."
Because I'm sure as hell you'll find someway of communicating a discount with them. It's a wonder they aren't paying you for taking their services the amount of discounts and compensation you get. Mind I did say that I can't believe some things that come out of your mouth. It's a bit suspect that one of the easiest ways of getting things sorted with VM is by using their community forums, but then that leaves a paper trail for want of better words.