Quote:
Originally Posted by GrimUpNorth
Let's be fair Richard, you've got form for this - when it comes to threatening to get your high powered legal team on the case you could put Donald to shame  . |
Explain where this has been mentioned in this particular case?
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Quote:
Originally Posted by Paul
Seriously ??
Use speaker mode, or get a headset ... sheesh.
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It's already been explained why I cannot do this.
---------- Post added at 22:54 ---------- Previous post was at 22:45 ----------
Quote:
Originally Posted by oscarandjo
I'm very polite with customer service people, I recognise they're just doing their job and whatever complaint I have isn't their fault.
I've been a customer for years and years, and had the same experience as you, the support has always sorted out any complaint I had and I've always had a technician within a few days.
No complaints, until COVID happened, then Virgin's customer service went off a cliff. Since then they've used it as an excuse to provide woeful customer service.
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Oh it's been going downhill for longer than Covid (which a lot are now using as an excuse). I had estimated this to be for the last 18 months or so, until another forum member reminded me of this report that Chris wrote for Cableforum in 2017:
'Customer Service has been a problem for a while, this article is from April 2017 but things have become much worse since then (even before Covid):
https://www.cableforum.uk/article/57...t-virgin-media
The horror stories all over Twitter, Facebook and VM's own forum show that problems relating to customer service are very widespread. Hopefully if/when the merger with O2 goes ahead it will be given a radical shake up, It's hard to see how it could get any worse.'