Quote:
Originally Posted by Mad Max
I'm being totally honest here, I've never had a problem with the CS of Virgin Media, I've always found them to be very helpful anytime that I have called them, it certainly helps when you are polite.
|
I'm very polite with customer service people, I recognise they're just doing their job and whatever complaint I have isn't their fault.
I've been a customer for years and years, and had the same experience as you, the support has always sorted out any complaint I had and I've always had a technician within a few days.
No complaints,
until COVID happened, then Virgin's customer service went off a cliff. Since then they've used it as an excuse to provide woeful customer service.