Cable Forum - View Single Post - General Petition to highlight/embarrass VM into improving the way that they treat customers

oscarandjo · 11-11-2020, 20:47

I've had a VM customer retentions employee mis-sell me a package, with half the stated speeds, for a higher cost, with a SIM card I didn't even need. It took me months to get this fixed, they did not respond to my 5 letters, and in the end I had to raise the complaint with CISAS. On the very last day of CISAS's deadline, they finally responded to the CISAS complaint and resolved everything.

Now just 54 days later Virgin have reneged on their own resolution, upped my price, and cut my broadband speeds.

https://www.cableforum.uk/board/show...8#post36037028

I'm reaching the end of my tether with these incompetent tw*ts.

11-11-2020, 20:47	#37
oscarandjo cf.member Join Date: May 2020 Posts: 36	Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre I've had a VM customer retentions employee mis-sell me a package, with half the stated speeds, for a higher cost, with a SIM card I didn't even need. It took me months to get this fixed, they did not respond to my 5 letters, and in the end I had to raise the complaint with CISAS. On the very last day of CISAS's deadline, they finally responded to the CISAS complaint and resolved everything. Now just 54 days later Virgin have reneged on their own resolution, upped my price, and cut my broadband speeds. https://www.cableforum.uk/board/show...8#post36037028 I'm reaching the end of my tether with these incompetent tw*ts.