Quote:
Originally Posted by Legendkiller2k
Doesn't matter if they are nor providing you the agreed service the contract is null and void you can walk away penalty free.
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That's what I think too.
---------- Post added at 19:23 ---------- Previous post was at 19:12 ----------
Quote:
Originally Posted by RobboEdin
When did Ofcom start dealing with individual’s problems?
From Ofcom website:
“ We don’t handle:
individual disputes between you and your home phone, broadband or mobile provider - they will be dealt with via an ADR scheme;”
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There are reasons which I don't wish to go into, I suspect that i'm the exception rather than the rule.
Ofcom would like anybody affected by the way that Virgin Media are treating customers to complete this form:
https://ofcomforms.secure.force.com/...mCCTMonitoring
Any particularly incidents of bad behaviour and matters of compliance are especially welcome.
The more evidence they have, the better. Virgin Media aren't in their good books after being the only company to refuse to sign a good practice agreement. In an unprecedented move, Ofcom went onto live TV and advised unhappy customers to switch suppliers..
Virgin Media is currently at the top of the list for being the most complained about Pay TV supplier and It's easy to see why.