Quote:
Originally Posted by heero_yuy
Might it be productive to contact a consumer programme such as R4's "you and yours"? They often get action when other methods fail.
youandyours@bbc.co.uk |
Good idea heero, i'll bear that in mind after Ofcom get back to me
---------- Post added at 17:50 ---------- Previous post was at 17:47 ----------
Quote:
Originally Posted by 1andrew1
I don't think it would work as people can just dial from a different number.
Ultimately, if a company doesn't want to supply a service to a customer then generally it doesn't have to. The exception being those with a universal service obligation like water companies.
---------- Post added at 16:45 ---------- Previous post was at 16:44 ----------
Good point. Plus newspapers have similar columns too.
|
...or if it's because the customer is being denied service because they belong to one of the protected groups a la the gay cake incident.
I've also been sent this link by someone that others may find useful too:
https://customerserviceaction.com/co...TlRcXGyJYOq0MI
---------- Post added at 17:54 ---------- Previous post was at 17:50 ----------
Quote:
Originally Posted by Legendkiller2k
TBH is SKY ever blocked my number it'd be bye bye SKY, but then again i don't give them reason too i call around once every 18 months to renew contract etc.
Richard maybe try the cancellations department? Imo experience companies soon answer if they think you're leaving.
|
I thought of that, but i'm still in contract. Also, the complaints about not being able to get through also include cancellations/retentions!!!
If nothing is done by the end of this week it will have been a month without services, so I think I could leave due to their breach of contract, but will have to check with our legal people first.
---------- Post added at 17:57 ---------- Previous post was at 17:54 ----------
Quote:
Originally Posted by 1andrew1
I'm sure you've done this, but the obvious suggestions include putting your phone on speaker mode hands free or dialling from a PC/laptop.
|
My phone stopped working and has gone in for repair, unfortunately the cheapo phone i've borrowed doesn't have this facility (and I use a tablet). Do you know if you can make calls from a tablet?