Quote:
Originally Posted by admars
lol, i doubt that's true, but if it were I don't think i've had enough problems since I've been with them to be on the naughty list  |
I think It's a load of rubbish too. Besides, with the enourmous amounts of people complaining about this, it couldn't possibly be the case.
---------- Post added at 17:36 ---------- Previous post was at 17:33 ----------
Quote:
Originally Posted by pip08456
What do you expect OFCOM to do?
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Help me like they said they would. They are also going to log the apalling CS of Virgin Media that's affecting customers, especially the most vulnerable.
---------- Post added at 17:38 ---------- Previous post was at 17:36 ----------
Quote:
Originally Posted by MrP
Human nature I guess. I didn't post any favourable feedback on social media - well apart from on here and DS 😉 - after calling VM a few weeks ago to renew my contract.
This isn't a dig at you, but customers who don't receive the service they expect or demand are more likely vent their frustrations elsewhere - again human nature.
And as others have mentioned, please don't dismiss their community forum. From what I've seen they do help where they can - which includes arranging engineer visits.
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Thanks, but Ofcom have said that I should now leave it with them. Also, I don't expect to be given the runaround and have to try numerous avenues just to receive a response.
---------- Post added at 17:39 ---------- Previous post was at 17:38 ----------
Quote:
Originally Posted by Hugh
Hearing?
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Physically holding the phone for so long.
---------- Post added at 17:46 ---------- Previous post was at 17:39 ----------
Quote:
Originally Posted by ozsat
I'm sure when a network fault hits them they will get swamped with calls - but an isolated tv box fault on a normal day should give an fast reply.
The member of staff I spoke to today was still working from home - so things are still not back to normal.
Having lots of problems will not put you on the naughty step - but continual slagging them off in various forums and taking legal action might.
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Are you suggesting that VM treat people less favourably because they either alert others to their incompetence or excercise their rights under the law? Do you have any evidence for this suggestion as i'd be very interested to see it.
I have only threatened them with legal action once (though an out of court settlement was reached) after the issues I suffered when they left confidential customer information for all to see on the internet:
https://www.bbc.co.uk/news/business-51760510