Quote:
Originally Posted by ozsat
I heard several times that Sky CS have a system where they can block certain numbers from calling in if they find that customer to be a problem customer. Has been abusive or maybe just a regular PIA, etc.
The problem customer only get directed to emails and web help - they will never speak to anyone direct anymore.
I know they do have different routing based on the number calling in - VIPs etc are given priority based on their telephone number.
Mayby VM have this too?
I had a few long delays at the start of the first lockdown - but nothing more than minutes since - even though the recorded message said they were very busy.
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TBH is SKY ever blocked my number it'd be bye bye SKY, but then again i don't give them reason too i call around once every 18 months to renew contract etc.
Richard maybe try the cancellations department? Imo experience companies soon answer if they think you're leaving.