Quote:
Originally Posted by ozsat
I heard several times that Sky CS have a system where they can block certain numbers from calling in if they find that customer to be a problem customer. Has been abusive or maybe just a regular PIA, etc.
The problem customer only get directed to emails and web help - they will never speak to anyone direct anymore.
I know they do have different routing based on the number calling in - VIPs etc are given priority based on their telephone number.
Mayby VM have this too?
I had a few long delays at the start of the first lockdown - but nothing more than minutes since - even though the recorded message said they were very busy.
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I don't think it would work as people can just dial from a different number.
Ultimately, if a company doesn't want to supply a service to a customer then generally it doesn't have to. The exception being those with a universal service obligation like water companies.
---------- Post added at 16:45 ---------- Previous post was at 16:44 ----------
Quote:
Originally Posted by heero_yuy
Might it be productive to contact a consumer programme such as R4's "you and yours"? They often get action when other methods fail.
youandyours@bbc.co.uk |
Good point. Plus newspapers have similar columns too.