Quote:
Originally Posted by RichardCoulter
Lockdown boredom? Who would bother to do all that and why, just to try and trip up a Neuro diverse person...
I have given up trying to call them as it gives me too much physical pain and it's now in the hands of Ofcom.
What I want to know is how some people are claiming that they get through straight away, yet review sites, Facebook and their own forum are stuffed full of complaints about being on hold for hours and then sometimes being cut off?
It has already been explained why I haven't joined the VM forum.
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Human nature I guess. I didn't post any favourable feedback on social media - well apart from on here and DS 😉 - after calling VM a few weeks ago to renew my contract.
This isn't a dig at you, but customers who don't receive the service they expect or demand are more likely vent their frustrations elsewhere - again human nature.
And as others have mentioned, please don't dismiss their community forum. From what I've seen they do help where they can - which includes arranging engineer visits.