[ozsat]

I heard several times that Sky CS have a system where they can block certain numbers from calling in if they find that customer to be a problem customer. Has been abusive or maybe just a regular PIA, etc.

The problem customer only get directed to emails and web help - they will never speak to anyone direct anymore.

I know they do have different routing based on the number calling in - VIPs etc are given priority based on their telephone number.

Mayby VM have this too?


I had a few long delays at the start of the first lockdown - but nothing more than minutes since - even though the recorded message said they were very busy.